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Business English Communication Goals Answer an international phone call Do some reception work Communicate with a foreigner in simple English Content Part 1:telephone expressions Part 2:reception works Part 3:daily communication Our Troubles Feel ashamed to make mistakes Be afraid of our pronunciation Solutions Speak simple words and sentences slowly at first， but try your best to speak Chinese as little as possible. Speak English as more as possible. Be crazy about it. (Liyang) Practice Introduce yourself Some small topics. hometown family friend work company Vocabulary answering machine 电话答录机 area code 区号（SH-021） connect 连线 country code 国家代码 0086 dial 拨；拨号盘 dial a wrong number 打错电话 have the wrong number 打错电话 Vocabulary directory US also: telephone book 电话薄 engaged US: busy 占线，忙 engaged tone US: busy signal 忙音 hang up 挂断 extension 分机 home number 家庭电话 get in touch with someone 与~~取得联系 leave a message 留言 Vocabulary look up a number 查询号码 mobile (phone) US: cellular phone， cell phone operator 接线员 phone number 电话号码 receiver 收信机 switchboard 总机 take a message 记留言条 Work Vocabulary Work Vocabulary Useful Expressions: Answering the phone Hello， BYD company. May I help you/ How can I help you? I’d like to speak to your President. And you are?/ Whom am I speaking (talking) to?/ Who is speaking， please? This is …. I’m afraid our President is not in right now. How about transferring your call to his secretary? Useful Expressions: Answering the phone Good morning/ afternoon/ evening， BYD company， Kathy speaking. Could I speak to your sales manager?/ Can you put me through to your sourcing manager? Do you know his extension number?/ Do you know his name? Useful Expressions: Answering the phone I don’t know. I’m sorry. If you don’t have the extension number or the person’s name. Then I couldn’t help. Useful Expressions: Answering the phone Hold the line， please. I'll get an English speaker. I'm sorry， I don't speak English well. I'll have an English speaker call you back later. May I have your name and telephone number Useful Expressions: Answering the phone Could you speak up， please? I'm sorry， I don't understand. I cannot hear you very well. I'll put you through to … I’ll transfer/ connect you to … I'm sorry， there's no reply from Mrs. Jones. You must have the wrong number. Useful Expressions: Answering the phone I'm sorry， there's no reply from Mrs. Jones. Who would you like to talk to， sir/ madam? I'll put … on the line One moment please， I'll see if Mrs. Jones is available. Useful Expressions: Putting someone on hold Just a moment， please. I’ll put her on the phone. Hold on， please. Hold the line， please. 注：一般少用。 Useful Expressions: Responding to problems Thank you for waiting. I'm afraid Mrs. Jones is not in at the moment I'm sorry， Mrs. Jones is in a meeting Can/ Could you call back later in the day? Role-play A: Ask to speak to a manager. B: Ask Mr.Wang’s extension A: I Don’t know. B: Ask for the manger’s name. A: Mr Li. Don’t know the name. B: Try to find the extension number and get through. Role-play B: Ask if transfer his call to manager’s assistant is ok. A: Ok./No. Vocabulary reception center/ desk 接待处 president’s office 总裁办公室 reception room 接待室 aisle 走廊，过道 Washroom/ WC/ lavatory 洗手间 ashtray 烟灰缸 non-smoking area 无烟区 smoking room 吸烟室 Reception Good morning. Good morning. I have an appointment with Mr. Li at 10:30. Are you Mr.Wu of Nokia Corporation? Yes， that’s right. I’ll tell Mr.Li you’re here. Would you like to have a seat over there? Thank you. Reception Mr.LI will come down to see you in 5 minutes. Mr. Wu. Thank you very much. There are some magazines on the table over there if you’d like to read them. Thank you. You’re welcome. Reception Good morning./afternoon. What can I do for you? I'd like to see your manager about the contract of washing machines./I’m looking for Mr. zhang. Do you have an appointment? Yes. I have an appointment with Mr.zhang at ten. Reception And you are? I’m …… Would you please wait a moment? I’m sorry. Mr. zhang is talking with a client from Japan. Maybe he can meet you ten minutes later. Would you please have a cup of coffee in the reception room? Reception Do you have an appointment? I’m afraid Mr.Wang is engaged at the moment. Would you mind waiting? Can the Assistant Manager meet you instead. The washroom is over there. Go down this way. We have a smoking room over there. Please go down this way. Role-play A: Want to see the sales manager. B: Ask if there is an appointment. A: No. Does the manager have time to meet him. B: He is in a meeting. Wait half an hour. A: Can’t wait too long. Have an appointment an hour late. Role-play B: To make another appointment or not? A: Be here on Friday. Is that right? B: Make a note and ask the manager to confirm. Daily Communication airfield/ airport 机场 baggage claim area 行李认领处 restaurant 饭店 hotel 宾馆 traffic jam 塞车 accident 交通事故 tyre broken 爆胎 Daily Communication Do you feel a little tired after so long a trip./ 8 hours’ flight? It is a long way from New York to Shanghai. It is about 45 minutes’ drive from the airport to our company. Would you like some music? How is the temperature inside? Where are you staying? Daily Communication What was the weather like when you left …? Is this your first visit to Beijing? You’re welcome./ My pleasure. I wish you a pleasant stay here. Wish you have a nice day. Wish you a safe landing in the States.
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